Account
Registration, login, sessions, password reset, settings, and what an account owns.
A PortPilot account owns licences, pairing codes, machines, billing, and (on Cloud) sync/backups/notifications. The agent never takes your password.
Registration and login
- Register with email and a password of at least 10 characters.
- Log in. Sessions last 7 days.
- Log out from the website command palette (Log out) or account menu.
Email verification templates exist; registration does not currently require a verified inbox before pairing.
Password recovery
Forgot password sends a reset link (email delivery depends on server ESP configuration). Signed-in users can also change password under Settings → Account (other sessions are signed out). Support will not reset a password from chat.
Customer accounts do not offer MFA today; staff console does. Email verification is not required before pairing.
Settings
Signed-in: Account (profile, change password, forgot-password link), Notifications (Cloud), Backups (Cloud), Billing, Licensing, Support tickets.
Machine ownership
Machines belong to the account that successfully claimed the pairing code. Revoke in Machines to drop ownership and free a seat.
Expected result
You can sign in, see Machines, and open Billing.
Common problems
Wrong inbox for AppSumo: the redeeming email is the owner. See AppSumo.